Order in time
It is important to us to process and deliver your order in a timely manner. To do so, your order must reach us at least 14 business days prior to your need date. This timeframe will allow us enough time to fill and ship your order.
Shipping options
Orders received by noon Central Standard Time will be processed the same business day. Orders received later than noon Central Standard Time will be processed the next business day.
- All shipments will be sent FedEx or UPS Ground (arrival in 14 business days).
- If you prefer a different carrier, please provide the name of the company, your account number, and indicate the preferred method of delivery on your order form.
- If you need expedited service, shipping charges will be charged at actual cost.
- To return a damaged shipment, customers need to follow the steps outlined in the return policy section below.
Payments and pricing
All payments are due 45 days from invoice date. Late fees of 1.5% will be applied if invoices are not paid in 45 days after receipt. Outstanding balances will need to be paid before placing another order.
- All prices are subject to change without notice.
- Shipping and handling charges for FedEx or UPS Ground shipping are calculated on the total order amount at the following percentages:
- Orders totaling $2,500 or less: 8% of total order amount
- Orders totaling more than $2,500: 5% of total order amount
- Faster service will be billed at the actual cost of shipping.
Return policy
Developing Your Family Child Care Business™ products are sold satisfaction guaranteed. The following policies apply to all returns
- Email the Office of the President to inform the office that items will be returned
- Enclose a copy of the original invoice to ensure your account is properly credited.
- Ship order back by pre-paid with freight (shipping costs are not reimbursable).
- Orders must arrive in resell (new) condition and in original packaging.
- No credit will be issued for orders lost or damaged in transit.
- We advise that returns be insured and shipped by a carrier that offers tracking services.
Note: All returns are subject to a 10% restocking fee.
Returning damaged shipments
Damaged Orders: Customers should report shortages, damages or defective products within 5 days from receipt of shipment. To report damages, call 816.604.5679.
Damaged or defective orders must be returned using the following process:
- Call Francis Institute printing services for the return authorization number at 816.604.5679.
- Enclose a copy of the original invoice to ensure account is properly credited.
- Ship order back by pre-paid freight (shipping costs are not reimbursable).
- No credit will be issued for orders lost or damaged in transit.
- We advise that returns be insured and shipped by a carrier that offers tracking services.
- Note: The 10% restocking fee will be waived.